Returns & Exchanges

UPDATE TO THE RETURN POLICY DURING CORONAVIRUS

Return requests must be made within FOUR business days of receiving the item.  That means if you receive the item on a Monday, requests for return must be made on or before the following Thursday.  This is to allow for the package to sit for 2-3 days before opening and trying on.  After day 4, all sales are final and will not be accepted.  This is for our protection as a store, our families protection,  for our staff's protection, and our customers as well.  All items are sent out with us wearing gloves, masks, disinfected surfaces, tape, etc and once they are out of our store and in a customers home and environment those circumstances are beyond our control.  Please do not delay notifications if you have issues as this is a strict policy and will not be changed.  Any returns will be sent to a new address so you must reach out for this address.  Returns sent the the store will not be accepted as it is closed.  Shipping charges are non refundable. A 5% restocking fee will be applied to all orders to allow for disinfecting.  Refunds may be delayed up to 2 weeks to allow for packages to sit.  We reserve the right to refuse refunds due to the garment being in any condition we see as unacceptable, and send the item back to the customer.  We are a small business and while we appreciate shopping small, please do not take advantage.  Times are scary right now, and we must be vigilant.  If you are unsure of sizing PLEASE reach out before purchasing so we can help you!!! We are happy to answer any questions.

 

SEE UPDATE ABOVE

Max & Riley will accept unworn, unwashed, undamaged, and unaltered items with original tags attached including the return tag, within 7 days of receipt of the item. Items must be returned in the condition in which they were sent. No items will be accepted for return without the return tag.   Contact Max & Riley for an authorization number before shipping the item back.  We do not provide a shipping label.  The item must be shipped back within 2 days of receiving the authorization number.  Shipping charges are not refundable.  Exchanges can not be made at this time so we suggest placing a separate order or contacting us.  Items marked final sale are not refundable.  All sale items are final sale.  Items in poor condition will be sent back to the customer. Any use of a discount code makes your purchase final sale.  Any items that do not meet this will be refused, and any items deemed unsellable will be sent back.

 

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