Shipping policy

At Max & Riley, every order is carefully prepared and shipped with attention to detail. As a small, family-run business, we truly appreciate your patience and support.

Processing Time

All orders are processed within 1 to 2 business days.
Orders placed on weekends or holidays will begin processing the next business day.

Once your order has been processed and packaged, it will be shipped out promptly.

Shipping Methods and Rates

Shipping rates are calculated by weight at checkout. Expedited shipping options are available.

We offer free ground shipping on all U.S. orders over $250.
Standard and expedited shipping options are available at checkout.

All orders include a tracking number once shipped.

Shipping Carriers

We primarily ship through UPS and USPS, depending on the most efficient option for your order.

Delivery Timing

Delivery times vary based on your selected shipping method and location.

Once your order has shipped, delivery timelines are determined by the carrier and are not guaranteed.

Shipping Delays

Due to occasional delays with UPS and USPS, your order may arrive later than expected.

These delays are outside of our control, and Max & Riley is not responsible for shipping delays once a package has been handed off to the carrier.

Refunds will not be issued for delayed shipments caused by the carrier.

Order Accuracy

Please ensure that your shipping address is entered correctly at checkout. Max & Riley is not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Max & Riley is not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience an issue, we recommend contacting the shipping carrier directly.

International Shipping

All international orders are final sale.
Orders are shipped duties and taxes unpaid.
Customers are responsible for any customs fees, import taxes, or duties required by their country.

Questions

If you have any questions about your order or shipping, please contact us at
shopmaxandriley@gmail.com